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Trading Terms

These are our trading terms and you agree to them when you purchase from our website, it is worth taking a few moments to read through them because they explain how we will deal with your order. We keep them as brief as possible.

Returns Policy

We want you to be happy with your purchase, so we give you seven working days from delivery to decide whether, or not, to keep the goods. If, within this time, you decide not to keep an item, simply email us to let us know, then return the unwanted goods to us in good condition and we will give you a full refund within 30 days excluding 10 for the original delvery. If you find returning the goods difficult we will arrange for the goods to be collected but the costs we incur in doing this will be deducted from your refund (A typical collection costs around £29.50 inclusive of VAT and insurance). We do not offer a return on any made to order  items i.e trees planted in planters of your choice.

When we Process your Credit or Debit Card

When you purchase from us we wait until we are ready to dispatch your goods before we will process your credit or debit card.  If you purchase through PayPal your card is debited immediately you complete your purchase.

Value Added Tax and Foreign Taxes

The prices shown on our website are inclusive of Value Added Tax which is charged at the current rate. You will receive a VAT invoice with your goods. If you are outside of the EEC you will not be charged Value Added Tax but you may still be required to pay local taxes or duties, we are not responsible for these.


When you click on the "buy" button the carriage charges shown are for UK mainland customers only. If your delivery destination is beyond the UK mainland we will email you with the estimated delivery cost and you can then tell us if you wish to proceed with the order on that basis.

Orders received before midday are usually dispatched the same day by a 24 hour courier, if we are out of stock of an item we will email you and let you know when we expect to be able to make delivery. If the delivery time is unacceptable you are free to re-select or cancel your order. 

VERY IMPORTANT - Please check your goods on arrival, if you are unable to do this sign for the goods as "Unexamined". The driver will normally require a signature, if you are likely to be out please leave a note for the driver with instructions i.e. leave in shed, leave with neighbour at No 32, etc., the driver will then do this (though at your risk).

If your goods arrive damaged please refuse delivery. If you discover that goods are damaged after the driver has gone, let us know within three working days, providing you do this we will supply a free of charge replacement.

Website Abuse

Please do not interfere with the operation of our website or attempt to make a fraudulent transaction. If you do we will be quite upset and may report your attempted hack or fraud to the authorities and may also seek to recover damages from you.

Changes to these Terms and Conditions

Artificial Plants UK reserves the right to change the terms of this agreement at any time by, posting a revised page on our website. The terms of our contract with you will be based upon those terms and conditions current at the time you placed your order. (We have set this page so that it prints out nicely on most printers so why not print yourself a copy).

Applicable Law

Artificial Plants UK is a company based in England. These terms and conditions are governed by the laws of England. All disputes arising out of your access to this website or any transactions resulting from such use, including (without limitation) all contractual and other relationships are subject to the exclusive jurisdiction of the English courts. 

Our Contact Address

Distribution address

Office & Reception Planters Limited
(Artificial Plants UK)
ashtree Farm
Newcastle upon Tyne
Tyne & Wear
NE15 0HE


If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner.